FAQ: How to Address a Tire Leak on Your E-Bike

Q: What should I do if my e-bike tire is leaking air?

A: We recognize the importance of maintaining your e-bike in top condition. While tires, as consumable items, are not covered under our standard warranty, we are fully committed to assisting you with this issue. Follow these steps to diagnose and remedy the tire leak:

1. Locate the Leak: Inflate the tire, then listen and feel for air escaping to find the leak. Submerging the tire in water and looking for air bubbles can also effectively pinpoint the leak's location.
2. Inspect for Damage: Examine the tire carefully for any punctures, cuts, or foreign objects like nails or thorns that might have caused the leak.
3. Valve Integrity Check: Sometimes, the leak may be at the valve. Ensure that the valve is not loose or damaged. Tightening a loose valve can often resolve the issue.
4. Decide on Repair or Replacement: For small punctures, a patch kit might suffice to repair the tire. However, in cases of larger damage, or if you are unsure, replacing the tire or tube is usually the safer option.
5. Maintain Proper Tire Pressure: Regularly check and maintain your tires at the recommended pressure of 25-30 psi. This not only minimizes the risk of punctures but also enhances your e-bike's performance.
6. Seek Professional Assistance: If you're not comfortable with DIY repairs, or if the problem persists, we recommend visiting a local bike shop for professional help.

We understand that tire issues can be a hassle, and we're here to offer guidance and support. Although tires are not included in our warranty, your satisfaction and safety are our priorities. For any further queries or assistance, please feel free to contact us. We're here to ensure a smooth and enjoyable e-bike experience.