Have A Question?

Search our knowledge base or browse our topics below

Helpcenter / Frequently Asked Questions / How to Handle Delayed Shipments?

How to Handle Delayed Shipments?

What should I do if I notice my shipment is delayed?


A: We understand that timely delivery is crucial for a great customer experience. If you encounter a delay in your shipment, please contact us immediately. Here's how you can quickly and efficiently get assistance:


1. Contact Us Promptly: As soon as you notice a delay, it's important to inform us. This allows us to address the issue as quickly as possible.


2. Provide Order and Shipment Details: When you contact us, please have your order number and shipment tracking number ready. This information is essential for us to swiftly locate your shipment and assess the situation.


3. Choose Your Preferred Contact Method: You can reach out to us either by sending an email or by using our online chat service. Both methods are monitored regularly, ensuring your query is attended to promptly.


4. Prompt Resolution: Once we receive your information, our dedicated team will work diligently to resolve the issue. We'll investigate the cause of the delay and take appropriate actions to expedite your shipment.


5. Stay Informed: We'll keep you updated on the progress and any steps being taken to rectify the delay. Our goal is to ensure your complete satisfaction and to deliver your order as soon as possible.


Remember, our customer service team is here to support you. Delays, although rare, can happen due to various reasons such as weather conditions, logistics issues, or unexpected high demand. We appreciate your understanding and patience as we work to resolve your shipping concerns.


For any further questions or assistance, please don't hesitate to contact us. We're committed to providing you with a seamless and satisfying shopping experience.

Leave us a message and we will ge! back to you ASAP!

Back to Contents

Free Delivery Worldwide

2-9 Days free delivery within the US, Canada and Europe.