FAQ: Locating the Serial Number on Your Product

Q: I'm having trouble finding the serial number on my product. Where is it located?

A: First, we want to extend an apology for any confusion you may be experiencing in locating the serial number on your product. Our team at FUCARE is committed to providing accurate and helpful information to our customers. Here's the guidance you need:

Recent Update on Serial Number Placement: We recently made changes to where the serial number is placed on our products. Unfortunately, the update to our user manuals did not happen in conjunction with this change, leading to some confusion. We sincerely apologize for any inconvenience this oversight may have caused.

Current Serial Number Location: As of now, the serial number for your product can be found on the bottom of the frame, specifically underneath the left pedal. This placement is consistent across our range of products following the recent update.

Need Further Assistance?: If you're still having difficulty locating the serial number, or if you have any other questions or concerns, our Customer Service Team is here to assist. Please feel free to reach out to us.

Contact Information: You can contact us directly through our customer service hotline, email, or live chat feature on our website. Our team, including representatives like Max Black, is dedicated to providing you with the support you need.

We appreciate your understanding and are working diligently to ensure all our communication materials, including user manuals, are updated to reflect these changes. Thank you for choosing FUCARE, and we look forward to assisting you further.