FAQ: Resolving Error Code 24 on Your E-Bike

Q: What should I do if I see Error Code 24 on my e-bike's display?

A: We understand the inconvenience caused by technical issues, and we're here to assist with resolving Error Code 24 on your e-bike. This error code often relates to a problem with the motor connection. To help us better understand and fix this issue, please follow these steps:

1. Inspect the Motor Line: Check the motor line for any signs of broken insulation or melting. Issues with the motor line's insulation or evidence of melting could be contributing to Error Code 24.
2. Recall Any Unusual Sounds: Think back to before the error code appeared. Did you notice any strange or unusual sounds coming from the motor? This information can be crucial in diagnosing the problem.
3. Reconnect the Motor Line: Disconnect and then reconnect the motor line to ensure that it has a secure and normal connection. Sometimes, a loose connection can cause error codes to appear.
4. Contact Us for Further Assistance: If these steps do not resolve the issue, or if you need further guidance, please reach out to us. Our goal is to ensure your e-bike operates perfectly, and we are here to provide any additional support needed.

We appreciate your patience and cooperation in addressing this matter. Your understanding and ongoing support are invaluable to us.

Please rest assured that our team is dedicated to helping you resolve this issue and ensuring that your e-biking experience is as smooth and enjoyable as possible.