Q: What should I do if I receive Error Code 22 on my eBike?

A: Error Code 22 typically signifies a problem in the throttle of your eBike. To help you resolve this issue, we recommend the following steps:

1. Check Wire Harness Connections:

• Carefully inspect the wire harness connections on your eBike. Ensure that all connections are secure and that there are no loose or damaged wires. A thorough check is crucial as faulty wiring can often lead to such errors.

2. Throttle Replacement:

• If the wire harness connections seem normal, the problem might be with the throttle component.
• In this scenario, replacing the throttle may be necessary to rectify the error. This step should be considered particularly if inspections do not reveal any issues with the wiring.

We understand the importance of having a fully functional eBike and are committed to helping you return to your riding activities as quickly as possible. If you feel uncomfortable performing these checks or if the problem continues despite these efforts, please inform us. We can provide additional technical support or guide you to one of our service centers for professional assistance.

Additionally, if your eBike is under warranty, repairs or replacements needed to address this error may be covered. To assist you further with this, please provide your eBike's serial number and purchase details so we can check your warranty status.

Your satisfaction is our top priority. If you have any more questions or concerns, or require additional support, don't hesitate to reach out to us. We are here to ensure your eBike experience is seamless and enjoyable.