Q: What should I do if my e-bike's front headlight is not working?

A: We understand the importance of having a functional front headlight for safe riding, and we're here to help you troubleshoot this issue. Please follow these steps to diagnose and resolve the problem:

1. Check Wiring Connections: Ensure that all wiring connections to the front headlight are securely and correctly linked. Loose or disconnected wires can be a primary reason for headlight malfunction. A detailed inspection of the wiring is crucial to identify any potential issues.
2. Cross-Test with Another E-Bike: If you have access to a second e-bike, try swapping the headlight units between the two bikes. This can help determine if the issue lies with the headlight unit itself or with the e-bike's electrical system.

For a more accurate diagnosis, we recommend capturing a video showing these checks. You can share the video with us via email or upload it to a cloud service. This will greatly assist our technical team in quickly identifying and addressing the issue.

We value your safety and are committed to ensuring that your e-bike's headlight functions properly. If you have any difficulties during the troubleshooting process or further questions, please don't hesitate to contact us. Our goal is to get your e-bike's headlight working perfectly again.