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What should I do when I receive my e-bike? Is it fully assembled?

Q: What should I do when I receive my e-bike? Is it fully assembled?

 

A: Your e-bike arrives about 85% assembled. To fully assemble your e-bike, we recommend the following steps:

 

  • Final Assembly Steps:
    • The remaining assembly typically involves attaching parts like the handlebars, front wheel, pedals, and seat. It’s usually a straightforward process and should take no more than 30 minutes.
  • Use of Tools:
    • You may need basic tools like screwdrivers, wrenches, or Allen keys. Refer to the assembly guide provided with your bike for specific tool requirements.
  • Assembly Assistance:
    • We provide a series of video tutorials to guide you through the assembly process. You can find these helpful resources here: E-Bike Assembly Video Tutorials. These videos offer detailed instructions and tips for a smooth assembly experience.

 

We understand that assembling an e-bike might be new to you, and we are committed to assisting you every step of the way. If at any point you feel unsure about the assembly process or if you encounter any difficulties, please do not hesitate to contact us. We can offer additional support or direct you to one of our service centers for professional help.

 

If your e-bike is still under warranty, any issues you encounter during assembly that require professional intervention may be covered. Please provide your e-bike's serial number and purchase details so we can verify your warranty status and assist you accordingly.

 

Your satisfaction and safety are our top priorities. If you have any further questions or need additional support, please reach out to us. We’re here to ensure a seamless and enjoyable e-bike experience for you.